Association of Social Work Boards Masters (ASWB MSW) Practice Exam

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What does human relations theory (Theory Y) emphasize?

  1. Reward and punishment as motivators

  2. Cohesive work groups and open communication

  3. Hierarchical structure of power

  4. Finding the one 'best way' to complete tasks

The correct answer is: Cohesive work groups and open communication

The human relations theory, also known as Theory Y, emphasizes the importance of cohesive work groups and open communication. This theory views employees as self-motivated and responsible, and believes that a supportive and positive work environment can lead to increased productivity and job satisfaction. Option A is incorrect because it focuses on extrinsic motivators like rewards and punishments, while Theory Y focuses on intrinsic motivation. Option C is incorrect because it goes against the idea of a supportive work environment and instead highlights a hierarchical power structure. Option D is incorrect because Theory Y believes in flexibility and adapting to each individual's strengths and needs, rather than finding one rigid way to complete tasks.

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